Contact Us
Vallenestudio Customer Care
Questions about sizing, dog clothing, an existing order, delivery, product care or after-sales support? Send us a message and provide as much useful information as possible so we can review your request efficiently.
Customer Service Email service@vallenestudio.store
How Can We Help?
Choose the category that best matches your question. Including relevant details in your first message can make it easier for our team to understand what you need without requesting unnecessary follow-up information.
Orders
Order & Delivery Support
Contact us about order status, shipping updates, delivery concerns, incorrect address information or an item that has not arrived as expected.
Send an order question
Products
Size & Product Questions
Need help understanding sizing, fit, coverage, waterproof styles, winter clothing or cooling apparel? Send the product name and your dog's measurements.
Ask about a product
After-Sales
Product or Order Issue
If something arrived incorrect or damaged, provide your order number together with clear photos and a description of the problem.
Request assistance
Getting the Right Answer Starts With the Right Details
The more relevant information you include, the easier it is for customer service to understand your request and review the appropriate order or product.
This is especially useful for questions involving dog sizing, delivery history, product fit or an item that arrived with an issue.
- Order number for an existing purchase
- Email address used during checkout
- Product name or SKU when available
- Dog measurements for sizing assistance
- Tracking number for delivery questions
- Clear description of the issue
- Photographs where product condition is relevant
Product & Sizing Support
Choosing a Size
If you are unsure which size to select, send the product name together with your dog's chest circumference, back length and neck measurement when available. Breed and weight can be useful additional references, but body measurements are generally more helpful.
Rainwear & Waterproof Clothing
Tell us where you plan to use the garment and whether you are looking for lightweight rain protection, full four-leg coverage or additional protection against mud, grass and outdoor debris.
Cooling Apparel
For questions about summer or cool-touch clothing, include your dog's size and the type of activity you have in mind. Cooling clothing should always be used together with suitable heat-management practices.
Winter Clothing
If you are comparing insulated jackets, padded coats or four-leg winter clothing, let us know whether your priority is warmth, snow coverage, mobility or everyday cold-weather walking.
Order & After-Sales Support
Order Changes
If you need to request a change, contact us as soon as possible. Changes cannot always be made after processing, packing or shipment preparation has started.
Shipping Questions
Include your order number and tracking number if available. Temporary gaps in tracking updates can occur while a package moves between facilities.
Incorrect Item
If the product received does not match your order, contact us with the order number and clear photographs showing the item, size label and relevant details.
Damaged Product or Packaging
Keep the original packaging long enough to photograph visible transportation damage. Clear images can help us review what happened and determine the appropriate next step.
We’re Here to Help
For general questions, product support, order assistance or website-related inquiries, contact Vallenestudio through the form above or by email.
Brand: Vallenestudio
Website: vallenestudio.store
Email: service@vallenestudio.store
Responses may take longer during weekends, public holidays or periods of unusually high customer-service volume.
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