Privacy Policy

The personal information we collect depends on how you interact with Vallenestudio. Information may be collected when you browse our website, create or use an account, place an order, contact customer service, subscribe to communications or otherwise interact with our services.

We may obtain personal information from several sources.

• Directly from you when you place an order, create an account, complete a form, communicate with us or otherwise submit information.
• Automatically through the website when browsers, devices, cookies and similar technologies generate usage information.
• From service providers that assist with payments, website hosting, order processing, shipping, fraud prevention, analytics or other business operations.
• From advertising or marketing partners where applicable and subject to relevant privacy choices and legal requirements.

We may use personal information for purposes including:

• Providing and operating vallenestudio.store.
• Processing and managing customer orders.
• Confirming transactions and sending order communications.
• Arranging packing, fulfillment and delivery.
• Providing customer service and responding to inquiries.
• Managing returns, refunds or other post-purchase requests where applicable.
• Detecting suspicious, fraudulent or unauthorized activity.
• Maintaining website security and operational reliability.
• Improving product presentation and website functionality.
• Understanding general website usage and customer interactions.
• Providing marketing communications where permitted.
• Meeting applicable legal, accounting or regulatory obligations.
• Establishing, exercising or defending legal claims where necessary.

When you purchase from Vallenestudio, we process information required to complete the transaction and deliver your order.

This may include your name, contact information, delivery address, billing information, purchased items, order value and transaction-related information.

Payment processing may be handled by third-party payment providers. Payment providers may process payment credentials according to their own security, contractual and privacy requirements.

Vallenestudio does not need to independently store complete payment card credentials when those credentials are processed directly through authorized payment infrastructure.

Like many e-commerce websites, our website may use cookies, pixels, local storage and similar technologies to support website functionality and understand how visitors interact with our store.

These technologies may be used for purposes such as:

• Remembering shopping-cart contents or preferences.
• Supporting secure checkout and account functionality.
• Maintaining website security.
• Measuring website traffic and performance.
• Understanding navigation and product interactions.
• Supporting analytics or advertising where applicable.

Vallenestudio uses Shopify technology to operate its online store. As part of providing e-commerce services, information may be processed through Shopify's systems and related infrastructure.

We may also use other service providers to perform business functions such as payment processing, website hosting, analytics, customer communication, fraud prevention, order fulfillment and shipping.

Service providers generally receive information relevant to the services they perform and may be subject to their own contractual, privacy and security obligations.

We may use analytics tools to understand how customers and visitors interact with our website, including which pages are visited, how visitors navigate the store and how website features perform.

Depending on the marketing and advertising tools enabled on our store, information about interactions with our website may also be processed by advertising or marketing service providers.

Where applicable, you may have privacy choices relating to targeted advertising, cookies or certain forms of data sharing. Available controls may depend on your location, browser and the services enabled on the website.

Personal information may be disclosed where reasonably necessary to operate our business or provide services requested by you.

Recipients may include:

• E-commerce and website platform providers.
• Payment processors and financial service providers.
• Order fulfillment and logistics providers.
• Postal services and delivery carriers.
• Technology, security and fraud-prevention providers.
• Analytics, advertising or marketing providers where used.
• Professional advisers where reasonably necessary.
• Government bodies or other parties where disclosure is legally required.

Information may also be transferred as part of a legitimate corporate transaction such as a merger, restructuring, financing, acquisition or transfer of relevant business assets, subject to applicable requirements.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with applicable legal or accounting requirements.

Retention periods may differ depending on the type of information, the nature of our relationship with you and relevant operational or legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

Depending on where you live and applicable privacy law, you may have some or all of the following rights regarding your personal information.

Privacy rights are not absolute and may be subject to legal exceptions, verification requirements and limitations.

To submit a privacy-related request, contact service@vallenestudio.store . We may need information reasonably necessary to verify your identity and locate relevant records before completing a request.

E-commerce services often rely on technology, payment, hosting, logistics and service providers operating in multiple countries.

As a result, personal information may be processed or stored outside the country in which you live. Different jurisdictions may have different data-protection rules.

Where required, appropriate safeguards or other legally recognized mechanisms may be used in connection with international data processing.

We take reasonable organizational and technical measures intended to protect personal information against unauthorized access, misuse, alteration or loss.

However, no website, electronic transmission or storage system can guarantee absolute security. Customers should also protect their account credentials and avoid sharing passwords or sensitive account information with unauthorized persons.

If you believe your interaction with Vallenestudio may have been affected by a security issue, contact us promptly.

Vallenestudio is an online retail store for pet products and is not intended to knowingly collect personal information from children in circumstances where parental or guardian authorization would be legally required.

If you believe a child has submitted personal information to us improperly, please contact us so the situation can be reviewed.

Our website may contain links to websites, platforms or services operated by third parties.

Once you leave vallenestudio.store, the privacy practices of the external website are governed by that third party. We recommend reviewing the privacy notice of any external service you choose to use.

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices or applicable requirements.

When an updated version is published, the "Last updated" date at the top of this page will be revised.

We encourage visitors and customers to review this page periodically, particularly if our services or their use of the website changes.

If you have questions about this Privacy Policy, our handling of personal information or a privacy-related request, please contact us.

Vallenestudio

Website: vallenestudio.store

Email: service@vallenestudio.store

When submitting a request related to an existing order, including your order number can help us identify the relevant transaction more efficiently.