Refund Policy

If you need to cancel an order, please contact us as soon as possible at service@vallenestudio.store.

We will make reasonable efforts to assist before the order enters fulfillment, packing or shipment preparation. However, cancellation cannot always be guaranteed once processing has begun.

If an order has already been shipped, it may need to be handled under the applicable return or post-delivery process instead of being cancelled.

Requests to change a product, size, color, shipping address or other order information should be submitted as soon as possible.

Once fulfillment or carrier processing begins, changes may no longer be possible. Customers are responsible for checking order details carefully before completing checkout.

Where a return is accepted, the product should generally be in a condition suitable for inspection and resale unless the return concerns a verified defect, incorrect item or transportation damage.

Depending on the circumstances, return eligibility may require that the item:

• Has not been worn for extended outdoor use.
• Has not been washed, altered or intentionally damaged.
• Is clean and free from excessive pet hair, dirt or odor.
• Retains relevant labels, tags or original packaging where reasonably possible.
• Has not been damaged through improper care or misuse.

If you receive a product that does not match the item shown on your confirmed order, please contact us with your order number and clear photographs.

Helpful images may include the full product, size label, packaging label and any other details that clearly show the discrepancy.

Once reviewed, we may offer an appropriate solution such as replacement, refund or another reasonable resolution depending on the circumstances.

If your order arrives damaged or appears to contain a manufacturing defect, contact us promptly after discovering the issue.

Please provide clear photos showing the affected area, the overall item and, where relevant, the external shipping packaging.

Damage caused by ordinary wear, misuse, unsuitable sizing, pet chewing, scratching, improper washing or failure to follow reasonable care instructions may not qualify as a product defect.

Dog body proportions can vary significantly even among animals of the same breed or weight. We strongly recommend checking the product-specific size information and measuring your dog before ordering.

If you believe the wrong size was shipped compared with your confirmed order, contact us with photographs of the product label and relevant measurements.

If the correct size was supplied but does not fit as expected, any available return or exchange option will depend on the condition of the item and the circumstances of the request.

Do not send a product back without first contacting us. A return sent without prior instructions may be difficult to identify or process.

Where a return is approved, we will provide the applicable return instructions. Responsibility for return shipping may depend on the reason for the return, applicable consumer rights and whether the issue resulted from an error on our side.

Approved refunds are generally issued through the original payment method where possible.

Once a refund has been issued, the time required for the funds to appear may depend on the payment provider, bank, card issuer or other financial institution.

Vallenestudio does not control the internal processing speed of third-party financial institutions after a refund has been successfully initiated.

Original shipping charges and return shipping costs may be treated differently depending on the reason for the return and applicable legal requirements.

Where an order issue results from an incorrect or materially defective item, available remedies may differ from a voluntary size or preference return.

Packages may be returned because of an incomplete address, unsuccessful delivery attempts, refusal of delivery or failure to collect a parcel from a designated pickup location.

If tracking shows that your package is being returned, contact us so we can review the available options.

A temporary tracking gap does not automatically mean that a shipment is lost. Please review the tracking history and check common delivery locations before contacting us.

If a parcel appears significantly overdue, provide your order number and tracking information so the shipment can be reviewed.

Nothing in this Refund Policy is intended to remove or restrict rights that cannot legally be excluded under applicable consumer protection laws.

Where mandatory legal rights provide additional remedies, those rights remain unaffected.