Returns & Refunds
Vallenestudio Customer Support
We want the after-sales process to be clear and straightforward. This page explains how to contact us about returns, damaged items, incorrect products, sizing concerns, cancellations and approved refunds.
Brand: Vallenestudio
Website: vallenestudio.store
Email: service@vallenestudio.store
Support: Order, product and delivery issues
Received Wrong Item
Incorrect Product
Send your order number and clear photos showing the item and label you received.
Arrived Damaged
Damage or Defect
Keep the product and packaging and photograph the affected area before contacting us.
Fit Concern
Wrong Fit or Size
Eligibility depends on whether the correct ordered size was supplied and the condition of the garment.
Changed Your Mind
Return Request
Contact us before sending anything back so the request can be reviewed first.
Can My Item Be Considered for a Return?
Return eligibility depends on the reason for the request, product condition and applicable consumer rights. The following points can help you understand what may be reviewed.
✓
The item is unused or only inspected for fit
Products that remain clean and in suitable condition are generally easier to assess for return eligibility.
✓
The item has not been washed or altered
Washing, cutting, sewing, modification or intentional alteration may affect return eligibility.
✓
The item is clean and free from excessive pet hair or odor
Heavy use outdoors may make a garment unsuitable for a standard voluntary return.
✓
Relevant tags or packaging are retained where reasonably possible
Original packaging and product labels can help us confirm the item and order details.
!
Damaged or incorrect products are reviewed separately
A verified seller error or original defect is not treated the same way as a voluntary preference return.
How the Process Works
Providing complete order information from the beginning helps reduce unnecessary delays and allows our team to understand the issue more efficiently.
Step 01
Contact Customer Service
Send your order number and explain clearly why you are requesting assistance.
Step 02
Provide Supporting Information
Photos, product labels, measurements or tracking details may be requested.
Step 03
Request Review
We review the circumstances and determine the appropriate available solution.
Step 04
Resolution
Approved cases may result in return instructions, replacement, refund or another appropriate remedy.
Different issues may require different supporting information.
Common Return & Refund Situations
Incorrect Item Received
If the product received does not match the product or size shown in your confirmed order, contact us with clear photographs.
- Order number
- Photo of the full item
- Photo of the size or product label
- Short explanation of the difference
Damaged or Defective Item
If the item arrives with visible damage or a suspected manufacturing issue, keep the garment and packaging until the case has been reviewed.
- Photograph the damaged area clearly
- Include a photo of the overall product
- Photograph shipping packaging where relevant
Size or Fit Problem
Dog proportions vary considerably. If the correct ordered size was supplied but the garment does not fit as expected, the item condition and available return options will be reviewed.
If the size sent is different from the size shown in your order confirmation, this should be reported as an incorrect item issue.
Cancellation Before Shipment
Contact us as soon as possible. We will make reasonable efforts to help before fulfillment or shipment processing begins, but cancellation cannot always be guaranteed.
Package Marked Delivered but Missing
Check around the delivery location, parcel lockers, reception areas, household members and neighbors where appropriate before contacting us.
Include your order number and carrier tracking information when requesting assistance.
Situation & Resolution Guide
The table below is intended as a general guide. Final handling depends on the individual circumstances and applicable consumer rights.
| Situation | What to Send Us | Possible Outcome |
|---|---|---|
| Wrong item shipped | Order number + photos of product and label | Replacement, refund or another appropriate resolution after review |
| Damaged on arrival | Order number + product and packaging photos | Refund, replacement or other remedy depending on review |
| Correct size but poor fit | Order number + condition details + measurements if relevant | Reviewed according to return eligibility and product condition |
| Cancellation request | Order number + cancellation request | May be possible before fulfillment has progressed |
| Tracking concern | Order number + tracking number | Shipment review or carrier-related guidance |
| Eligible unused return | Order number + reason + item condition | Return instructions followed by applicable refund processing |
Refund Method
How Approved Refunds Are Issued
Approved refunds are generally returned through the original payment method where possible.
The time required for funds to appear after issuance may depend on your bank, card provider or payment service.
Return Shipping
Who Pays Return Shipping?
Responsibility for return shipping depends on why the product is being returned and applicable legal requirements.
A verified incorrect or defective item may be handled differently from a voluntary size or preference return.
Product Condition
Used or Damaged After Delivery
Damage from chewing, scratching, ordinary wear, inappropriate washing or product modification is generally different from an original manufacturing issue.
Financial Processing
When Will I See My Refund?
After an approved refund is successfully issued, financial institutions may require additional processing time before the credit appears.
Do Not Return an Item Without Instructions
Please contact Vallenestudio before mailing a return. Parcels sent without prior review or identifying information may be difficult to match to an order and may delay handling.
When a return is approved, follow the return instructions provided for your specific case.
Need Return or Refund Help?
Contact us with your order number and a clear description of the issue. If the request concerns an incorrect or damaged item, include clear photographs whenever possible.
Vallenestudio
Website: vallenestudio.store
Email: service@vallenestudio.store
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