Shipping Policy
We understand that receiving your dog's new outdoor gear, rainwear, cooling apparel or seasonal clothing on time is an important part of your shopping experience. This Shipping Policy explains how Vallenestudio handles order preparation, shipping, tracking, delivery issues and other situations that may arise after your purchase.
From Our Store to Your Door
Every order begins with confirmation of the products, quantities and shipping information supplied during checkout. Orders then move through preparation, carrier handoff, transportation and final delivery.
Because Vallenestudio offers a variety of pet apparel—from waterproof four-leg suits and reflective rainwear to lightweight cooling clothes, insulated coats and everyday seasonal garments—processing and shipping circumstances may vary between orders.
Delivery dates displayed on product pages, checkout pages, tracking pages or carrier websites should be treated as estimates unless a service is specifically stated to provide a guaranteed delivery date.
Please review your shipping address carefully before submitting your order. Address accuracy is one of the most important factors in avoiding unnecessary delivery delays.
Step 01
Order Confirmed
Your order information is received and prepared for processing.
Step 02
Order Prepared
Items are prepared and checked before being handed to the shipping carrier.
Step 03
In Transit
Your parcel travels through the carrier's transportation network.
Step 04
Delivered
The carrier completes delivery to the address provided with your order.
1. Order Processing
After an order is submitted, it may require preparation before shipment. Processing may include payment confirmation, inventory allocation, order review, packing and carrier preparation.
Processing time is separate from transit time. The estimated delivery information shown during your purchase may take both preparation and transportation into account, depending on the service and destination.
Orders placed during weekends, public holidays, promotional periods or periods of unusually high demand may require additional handling time.
2. Shipping Destinations
Available shipping destinations are determined by the options displayed during checkout. If checkout accepts your delivery address and provides an available shipping method, the order can generally be submitted for that destination.
Certain remote areas, islands, military addresses, postal boxes or destinations with carrier restrictions may have limited delivery options or may require additional transit time.
3. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Please check the recipient name, apartment or unit number, street address, city, state or province, postal code and country before completing checkout.
If you notice an error after ordering, contact us as soon as possible at service@vallenestudio.store. We will make a reasonable effort to assist if the parcel has not yet entered shipment processing.
Once a shipment has been transferred to the carrier, address changes may be unavailable or may depend entirely on the carrier's rules.
4. Estimated Delivery Times
Delivery estimates vary according to destination, carrier, shipping method, customs processing when applicable, local delivery conditions and seasonal shipping volume.
Any estimated delivery date is provided for convenience and should not be interpreted as an absolute guarantee unless clearly stated otherwise.
Situations outside our direct control may affect transportation schedules, including:
- Severe weather or natural events
- Carrier network congestion
- Customs or import inspections
- Public holidays
- Incorrect or incomplete delivery information
- Remote-area transportation limitations
- Local courier operational delays
- Unusually high seasonal parcel volumes
5. Shipping Confirmation & Tracking
When tracking information is available, customers may receive shipment details after the carrier has accepted or registered the parcel.
A tracking number may not display movement immediately. In some cases, the label is created before the first physical carrier scan, or tracking updates are uploaded in batches.
It is normal for a newly issued tracking number to require some time before detailed transportation events appear.
6. Tracking Information Has Not Updated
A temporary gap between tracking updates does not necessarily mean the parcel has stopped moving. Packages may continue through transportation networks even when individual transfer points are not displayed publicly.
Carrier scans can also appear late, especially during weekends, holiday periods, weather disruptions or high-volume shipping periods.
If your shipment remains without meaningful updates for an extended period, contact us with your order number so we can review the available information.
International & Cross-Border Deliveries
International shipments may pass through customs or other government-controlled processing before reaching the final destination. These procedures can affect delivery time and are outside the direct control of Vallenestudio.
Depending on destination rules, a shipment may also be subject to taxes, duties, customs charges or other import-related fees. When applicable, responsibility for these charges may fall to the recipient according to local regulations.
Customs processing time varies significantly by country and shipment. A parcel waiting for clearance is not necessarily considered lost or delayed due to the seller.
7. Packages Marked as Delivered
If tracking shows your parcel as delivered but you cannot locate it, first check around the delivery location, including porches, side doors, parcel lockers, reception areas, mailrooms and other safe locations where the carrier may have placed the package.
We also recommend checking with household members, neighbors, building management or reception staff when appropriate.
Some carriers may mark a parcel as delivered shortly before final physical delivery. If the package is still missing after reasonable checks, contact the carrier and our customer service team for further assistance.
8. Lost Shipments
A parcel is not automatically considered lost simply because tracking has paused. Transportation gaps can occur between carrier facilities or while a shipment waits for local processing.
If a package appears to be significantly overdue, please contact us with your order number. We may review the tracking history and available carrier information before determining the appropriate next step.
9. Damaged Parcels
If your order arrives with visible transportation damage, photograph the outer package before discarding it whenever possible. Please also take clear photographs of the affected item.
Contact service@vallenestudio.store with your order number, photographs and a short description of the issue. Providing complete information helps us evaluate the situation more efficiently.
10. Multiple Items & Split Shipments
Orders containing multiple products may occasionally arrive in more than one parcel. This can occur when items are prepared separately or when logistical circumstances make separate shipment more efficient.
If your order is divided into multiple parcels, tracking details may be different for each shipment. Receiving one parcel does not necessarily mean the complete order has been delivered.
11. Undeliverable, Refused or Returned Parcels
A shipment may be returned to sender if the carrier cannot complete delivery due to an incorrect address, missing address details, repeated unsuccessful delivery attempts, refusal of the parcel or failure to collect a package from a designated pickup location.
If tracking indicates that a parcel is being returned, please contact us. Available options may depend on the reason for return, shipment status and carrier handling.
12. Changes & Cancellations Before Shipment
If you need to request a cancellation or shipping information change, contact us promptly after placing the order.
We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once an order has entered fulfillment, packing or carrier processing.
13. Weather & Seasonal Delays
Severe storms, snow, flooding, extreme heat, transportation interruptions and other weather-related events may temporarily affect collection, transit or last-mile delivery.
Delivery networks may also experience additional pressure during major holidays, sales events and peak shopping seasons. During these periods, tracking updates and local delivery can take longer than usual.
14. Responsibility After Delivery
Once a parcel has been successfully delivered to the shipping address supplied by the customer, responsibility for securing and collecting the package generally transfers to the recipient.
Customers in shared buildings or locations with communal mail areas should consider using appropriate delivery instructions or secure receiving arrangements where available.
15. Product Availability
In unusual situations, inventory availability may change after an order is placed. If an item cannot be fulfilled as expected, we may contact you using the information provided with your order to discuss available options.
16. Contacting Us About Shipping
When contacting Vallenestudio about a shipment, including the following information helps us locate and review your order more efficiently:
- Your order number
- The name used when placing the order
- Your shipping destination
- A brief description of the issue
- Relevant tracking information when available
- Photographs if the parcel or product arrived damaged
Questions About Your Delivery?
If you need assistance with an existing Vallenestudio order, our customer service team will be happy to review the available information and help you understand the next appropriate step.
Email: service@vallenestudio.store
Website: vallenestudio.store
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